I am always somewhat wary of self-help books, particularly those written by Americans that are keen to name-drop (Steve Jobs, Larry Page, etc.). Radical Candor does, however, contain some worthwhile insights, albeit hidden among references to Aristotle and banal homilies ("get shit done"). Scott emphasises the importance of listening as well as talking. Additionally, she highlights why getting to know people properly can help deepen professional relationships. The concept of "radical candor" is a compelling one. Many of us probably do practise it subconsciously—particularly firms such as mine. But to extrapolate from what works in Silicon Valley to a concept that works everywhere may be overly optimistic. If there is one substantial conclusion, then building culture (as well as strategy) is integral to long-term corporate—and personal—success.
By Kim Scott